{"id":1771,"date":"2025-11-27T18:09:50","date_gmt":"2025-11-27T17:09:50","guid":{"rendered":"https:\/\/mgps.info\/mgps-support\/"},"modified":"2026-01-27T19:26:59","modified_gmt":"2026-01-27T18:26:59","slug":"mgps-support","status":"publish","type":"page","link":"https:\/\/mgps.info\/en\/mgps-support\/","title":{"rendered":"MGPS Support"},"content":{"rendered":"\t\t
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Operational Support & Service Excellence for Terminal Teams
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OUR OBJECTIVE: Securing operations and preventing any loss of vessel productivity.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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At MGPS, our commitment goes beyond technology. We support terminal teams on a daily basis with structured, responsive, and deeply collaborative after-sales service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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1<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Dedicated Human Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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A Dedicated Site Support Liaison your procedures, and your priorities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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2<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Real-Time System Diagnostics & Root-Cause Analysis<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Avoiding back-and-forth<\/em> and targeting the root cause, not just the symptom.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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3<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Cross-System Incident Coordination <\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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We filter and route requests so you don’t waste time on issues unrelated to MGPS.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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4<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Extended Coverage<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Effective support even with up to an 8-hour time difference.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Hardware Maintenance - SensorBox, Preventive & Corrective Maintenance<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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SCOPE: MGPS sensors, units, and hardware (SensorBox range & MGPS manufacturing).<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Key Commitments <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\u2022 Repair within 5 business days (workshop<\/em>), excluding transport.
\u2022 Complete traceability of interventions (diagnosis, repair, functional tests).<\/em>
\u2022 Simple and guided intake procedure (ticket number, labeling, shipping).<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Benefits <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\u2022 Rapid and predictable return to service.
\u2022 Quality guaranteed by the manufacturer with compliant parts and compliance testing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Application Maintenance - Corrective & Managed Criticality with defined Service Levels (SLA)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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SCOPE: MGPS applications in production, at the heart of your port operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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What We Bring <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\u2022 Corrective maintenance:<\/strong> with criticality management (blocking, major, minor incidents)<\/em> aligned with the stakes: your MGPS systems are at the forefront of operations, lost time is not an option.
\u2022 24\/7\/365 Support <\/strong>for incidents with operational impact.
\u2022 Dedicated Ticketing<\/strong> taking into account your site constraints (intervention windows, security procedures, access rules).<\/em>
\u2022 Dedicated Contact Person<\/strong> continuously trained, equipped with software & hardware tools for immediate diagnosis (telemetry, event logs, directed tests).<\/em>
\u2022 Orchestration<\/strong> with your other suppliers when the incident exceeds the MGPS scope, to avoid silos and save valuable time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Outcomes <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\u2022 Key Outcomes ou Operational Impact
\u2022 Limitation of downtime<\/strong> and securing of critical windows (lashing\/unlashing, train departures, cut-offs).<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\"What You Can Expect Concretely\"\n\u2014 \n
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1\u2014 Reactivity<\/strong> adapted to criticality, with 24\/7 commitment for blocking incidents.
2\u2014 Transparency<\/strong>: Real-time ticket tracking and regular updates with your MGPS contact.
3\u2014 Prevention:<\/strong> Feedback and recommendations to reduce recurrence.
4\u2014 Operational Peace of Mind:<\/strong> A partner who shares your goals of zero downtime and vessel performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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“Although we develop a ticketing solution, for us, a ticket is an error that is paid for by both the client and the provider.”<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Our Support Service\u2013 OUR OBJECTIVE: Securing operations and preventing any loss of vessel productivity. At MGPS, our commitment goes beyond technology. We support terminal teams on a daily basis with structured, responsive, and deeply collaborative after-sales service. 1 Dedicated Human Support A dedicated point of contact who knows your site, your procedures, and your priorities. […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1771","page","type-page","status-publish","hentry"],"yoast_head":"\nMGPS Support - MGPS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mgps.info\/en\/mgps-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MGPS Support - MGPS\" \/>\n<meta property=\"og:description\" content=\"Our Support Service\u2013 OUR OBJECTIVE: Securing operations and preventing any loss of vessel productivity. At MGPS, our commitment goes beyond technology. 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