Our Locations & Operational Hubs

Operational Support & Service Excellence for Terminal Teams
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OUR OBJECTIVE: Securing operations and preventing any loss of vessel productivity.

At MGPS, our commitment goes beyond technology. We support terminal teams on a daily basis with structured, responsive, and deeply collaborative after-sales service.

1

Dedicated Human Support

A Dedicated Site Support Liaison your procedures, and your priorities.

2

Real-Time System Diagnostics & Root-Cause Analysis

Avoiding back-and-forth and targeting the root cause, not just the symptom.

3

Cross-System Incident Coordination

We filter and route requests so you don’t waste time on issues unrelated to MGPS.

4

Extended Coverage

Effective support even with up to an 8-hour time difference.

Hardware Maintenance - SensorBox, Preventive & Corrective Maintenance

SCOPE: MGPS sensors, units, and hardware (SensorBox range & MGPS manufacturing).

• Repair within 5 business days (workshop), excluding transport.
• Complete traceability of interventions (diagnosis, repair, functional tests).
• Simple and guided intake procedure (ticket number, labeling, shipping).

• Rapid and predictable return to service.
• Quality guaranteed by the manufacturer with compliant parts and compliance testing.

Application Maintenance - Corrective & Managed Criticality with defined Service Levels (SLA)

SCOPE: MGPS applications in production, at the heart of your port operations.

• Corrective maintenance: with criticality management (blocking, major, minor incidents) aligned with the stakes: your MGPS systems are at the forefront of operations, lost time is not an option.
• 24/7/365 Support for incidents with operational impact.
• Dedicated Ticketing taking into account your site constraints (intervention windows, security procedures, access rules).
• Dedicated Contact Person continuously trained, equipped with software & hardware tools for immediate diagnosis (telemetry, event logs, directed tests).
• Orchestration with your other suppliers when the incident exceeds the MGPS scope, to avoid silos and save valuable time.

• Key Outcomes ou Operational Impact
• Limitation of downtime and securing of critical windows (lashing/unlashing, train departures, cut-offs).

"What You Can Expect Concretely" —

1— Reactivity adapted to criticality, with 24/7 commitment for blocking incidents.
2— Transparency: Real-time ticket tracking and regular updates with your MGPS contact.
3— Prevention: Feedback and recommendations to reduce recurrence.
4— Operational Peace of Mind: A partner who shares your goals of zero downtime and vessel performance.

“Although we develop a ticketing solution, for us, a ticket is an error that is paid for by both the client and the provider.”