Our Locations & Operational Hubs

360° Deployment
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A field-proven, on-site deployment methodology focused on operational readiness.

Deploying a terminal solution is primarily about securing team buy-in and Ensuring uninterrupted terminal operations during go-live. Our approach combines field immersion, RACI steering, rapid iterations, and 24/7 support to achieve a seamless go-live.

Guiding Principles...

• People First: Early engagement of all operational stakeholders (dock workers, supervisors, drivers, IT teams).
• Change Management: Preventing rejection by co-constructing settings and HMI screens with end-users.
• Short Iterations: Establishing an on-site pilot environment for rapid iteration cycles.
• Transparency: A living RACI (updated after each milestone) and a single MGPS point of contact responsible for real-time diagnostics.

In 6 Steps

Deployment Journey

1

Immersion and Scope Definition

(Upon signature)
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• Short on-site mission: complete mapping (technical, process, social & usage).
• Surveyor plan surveys and data collection for the geolocated reference system.
• Provisional hardware kit delivered and installed under our supervision to set up the test lab.
• Initial RACI refined (compared to the offer version), scopes and dependencies clarified.

2

Test Base & First Iterations

(T0 → T0+2/6 weeks)
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• Installation of generic applications on local servers (pre-customization).
• Demos and refresher sessions with teams to capture field specifics.
• Test loop → feedback → adjustment on the test base and pilot hardware already set up.

3

Procurement & Field Preparation

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• Launch of manufacturing and orders from Day 0 (in parallel with iterations).
• Client reception and progressive integration onto the equipment fleet, respecting machinery availability.
• Version plan: parameters, templates, user profiles, rights, contingency scenarios.

4

Commissioning & Go-Live Sequence

(Minimum 3 weeks on-site)
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1/ Consolidation: latest versions, settings, hardware checks.
2/ Dry Run (Mock Go-Live): dress rehearsal on supervised real flows + personalized training for designated trainers and field sessions with users.
3/ Real Go-Live: reinforced MGPS presence 24/7, physical workstations covered, maintaining operational fluidity.

5

Hypercare & Ramp-up (intensive post-go-live support)

(A few days to a few weeks)
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• Close monitoring until full load stabilization.
• Live resolution of contingencies, reduction of usability pain points.
• Capitalization: root causes, quick wins, preventive plan.

6

Acceptance & Operational Handover

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• Final acceptance (agreed quality & performance criteria).
• Project closure file, final RACI, and transition to 24/7 After-Sales mode.

Training & HMI:
Acceptance through Usage

Local trainers equipped by MGPS (interactive materials + site-specific case studies).

Simple and repetitive Human-Machine Interface (several hundred actions per shift): every useful gesture is physically validated by system interconnection (SensorBox, central computer, onboard app, etc.).

Screens are adjusted with the teams to eliminate useless manipulations and accelerate adoption.

Governance & Quality

Living RACI (project owner, operations, IT, security, MGPS) updated at each stage.

Milestone clearance indicators: functional coverage, availability, cycle time, user acceptance.

Extended availability: effective support even with ± 8h time difference (already proven).

One voice, one responsibility: single MGPS point of contact, real-time diagnostics (soft & hard tools).